How Dertz Forklift Training LTD collects, uses and protects information from website visitors, enquiries and course customers.
Dertz Privacy Notice
Dertz Forklift Training LTD respects your privacy and aims to handle personal information in a clear, fair and secure way. This privacy notice explains what information we may collect when you contact us, request a quote, book forklift training or use our website.
Who we are
Dertz Forklift Training LTD provides forklift operator training, RTITB accredited training and on-site training support for individuals, employees and businesses. You can contact us at Dertzforklift@gmail.com or by phone on (+44) 7515 007656.
Information we may collect
We may collect your name, email address, phone number, business name, postcode or worksite location, course requirements, truck type, operator experience level, preferred training dates and any information you choose to provide when making an enquiry or booking. If training is arranged, we may also need information needed to organise attendance, training records, assessment results and certification support.
How we use your information
We use personal information to respond to enquiries, provide quotes, arrange training, manage bookings, deliver courses, keep training records, issue or support certification where applicable, improve our services, maintain business records and meet legal, insurance, safety or regulatory requirements.
Our lawful basis
We may use your information because it is needed to provide a quote or training service, because we have a legitimate business interest in responding to enquiries and managing our services, because we need to comply with legal obligations, or because you have given consent where consent is required.
Who we may share information with
We only share information where needed to provide our services or meet business requirements. This may include instructors, training or accreditation bodies, certificate providers, payment or accounting providers, professional advisers, insurers, IT providers and authorities where required by law. We do not sell personal information.
How long we keep information
We keep information only for as long as needed for enquiries, bookings, training records, certification support, accounting, insurance, legal or business record purposes. When information is no longer needed, we aim to delete it or keep it securely archived where retention is required.
Your rights
You may have rights to access, correct, erase, restrict or object to the use of your personal information, and to ask for a copy of information we hold about you. Where we rely on consent, you can withdraw consent at any time. To make a request, contact Dertzforklift@gmail.com.
Cookies and website use
Our website may use cookies or similar technologies to help the site work, understand visits or support embedded services such as maps and forms. Some third-party services may set their own cookies. You can usually control cookies through your browser settings.
Complaints
If you are unhappy with how your information is handled, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Last updated: August 2026